Stones and jewelry are natural elements, please allow for imperfections. Including growth marks and surface scratches.

RETURN AND EXCHANGE POLICY

If you are unhappy with an item that you have purchased from us online, you may return it for store credit within 7 days of receipt. We only accept returns for purchases made from our online shop.  

We cannot accept returns on items purchased during sales or special promotions, custom orders or international orders. Items must be returned with their original packaging and in perfect, unworn condition.

To return or exchange an item, please email us at hello@thealchemycraft.com for a return authorization number. Items cannot be accepted for a return or repair without an SKU number.

For your protection, please insure the package for the full purchase amount. THE ALCHEMY CRAFT is not responsible for items lost or damaged during transit.

Store credit is issued upon receipt of the item. Refunded credits do not include shipping costs.

REPAIR POLICY 

We offer jewelry repairs due to user wear, production fault, lost earring mates, or any other alteration to a piece of THE ALCHEMY CRAFT. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for one year from the date of purchase on our online store. After one year, repairs may incur a charge. Elective repairs, such as charm resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner's expense plus the shipping charge.

For elective jewelry repairs there is a $25 service charge plus the cost of additional materials and shipping.

If a jewelry item needs to be repaired, please email us at hello@thealchemycraft.com for a return authorization number. Items cannot be accepted for a repair without an SKU number. Please note that we are not responsible for your item until it is in our possession and that repairs typically require 4-6 weeks to complete.

SHIPPING 

Some pieces is made to order so please allow 7 to 14 business days for your item (excluding shipping).  

All orders ship USPS Priority Mail. We require a physical address, we DO NOT ship to PO Boxes. Shipping and handling charges within the United States are $6.00 per order.

We do NOT ship internationally.