Policies
We offer jewelry repairs due to user wear, production fault, lost earring mates, or any other alteration to a jewelry piece of THE ALCHEMY CRAFT. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for one year from the date of purchase on our online store. After one year, repairs may incur a charge. Elective jewelry repairs, such as charm resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner's expense plus the shipping charge.
For elective jewelry repairs there is a $25 service charge plus the cost of additional materials and shipping.
If a jewelry item needs to be repaired, please email us at hello@thealchemycraft.com for a return authorization number. Items cannot be accepted for a repair without an SKU number. Please note that we are not responsible for your item until it is in our possession and that repairs typically require 4-6 weeks to complete.
security
From time to time, we may use techniques designed to identify fraudulent activities. You agree to cooperate with such efforts, as we may, in our sole discretion, deem necessary to identify attempted fraud. You further agree that if, for any reason, you or others acting on your behalf are suspected of fraud or other breach of these terms, we may, in our sole discretion, declare you to be in breach of the terms, suspend or terminate your use of the site, and/or seek prosecution to the fullest extent of the law.
ownership of content
All content, design, information, text, images, names, likenesses, pictures, graphics, formats, code and software, technical drawings, configurations, graphics, photographs, audio and video files, scripts, links, interactive features and other material and files (collectively, “Content”) used on or incorporated into this site, and the selection, arrangement and/or integration of all such content are either registered trademarks, trademarks, trade names, service marks, copyrights or otherwise protected property of THE ALCHEMY CRAFT, or used under license or otherwise, and all rights thereto are specifically reserved. Except as otherwise expressly provided herein, content on the site may not be used, copied, published, broadcasted, distributed, reproduced or transmitted without our prior written consent.
You agree to comply with, and keep intact, any copyright notices, trademark notices, information, or restrictions contained in or on any content available on, incorporated into or accessed through the site. You may not copy, use, download, modify, frame, publish, transmit, retransmit, transfer or sell, license, reproduce, create derivative works from, distribute, perform, display, disseminate, broadcast, cache, rearrange, redistribute, alter, adapt, crop, re-size, reverse engineer, move, remove, delete or in any way exploit or make commercial use of, any material obtained through the Site, including without limitation content, in whole or in part, directly or indirectly, without the prior written consent of the owner thereof, except as expressly permitted in this Agreement, on the site, by THE ALCHEMY CRAFT (and all other entities with an interest in the relevant intellectual property) in writing in each instance or under applicable law.
RESTRICTIONS ON USE
Except as expressly permitted, you agree not to use the site for sale, trade or other commercial purposes, and, you may not modify, copy, publish, display, transmit, adapt or in any way exploit the content on the site.
You agree not to use the site to provide information which is incomplete, false, inaccurate and not your own; engage in criminal activity or otherwise give rise to conduct that may violate the law or fail to comply with accepted internet protocol; attempt to interfere in any way with the site or the site’s security or to sue the site’s service to gain unauthorized access to any other computer system.
THIRD PARTY WEBSITES
The site may contain links to websites and resources on the Internet that are unrelated to us and which are owned and operated by third parties (“Third-Party Sites”). THE ALCHEMY CRAFT does not make any representations or warranties about any Third-Party Sites you may access through this site. These links are provided solely as a convenience to you and do not constitute an endorsement by or imply that THE ALCHEMY CRAFT sponsors, is affiliated or associated with or otherwise recommends, certifies or endorses any Third-Party Sites. We are not responsible for the contents of or any products or services offered on any Third-Party Sites. You must make your own independent decisions regarding your interactions or communications with any other website. Material available on or through Third-Party Websites may be protected by copyright and the intellectual property laws of the United States and/or other countries. The terms of such third-party sites, and not the terms and conditions of this Agreement, govern your use of that material.
Cancellations & Refunds
RETURN AND EXCHANGE POLICY
If you are unhappy with an item that you have purchased from us online, you may return it for store credit within 7 days of receipt. We only accept returns for purchases made from our online shop.
We cannot accept returns on items purchased during sales or special promotions, custom orders or international orders. Items must be returned with their original packaging and in perfect, unworn condition.
To return or exchange an item, please email us at hello@thealchemycraft.com for a return authorization number. Items cannot be accepted for a return or repair without an SKU number.
For your protection, please insure the package for the full purchase amount. THE ALCHEMY CRAFT is not responsible for items lost or damaged during transit.
Store credit is issued upon receipt of the item. Refunded credits do not include shipping costs.